Template: Customer Service Representative
About us
Our company is hiring in Dubai.
About the role
We’re hiring a friendly Customer Service Representative to help our customers by phone, email and chat, and solve problems quickly.
What you’ll do
• Answer customer calls, emails and WhatsApp messages professionally
• Resolve complaints and follow up until each case is closed
• Process orders, returns and account changes in our systems
• Record every interaction accurately in the CRM
• Share customer feedback with the team to improve our service
What we’re looking for
• Experience in customer service, a call centre or retail
• Fluent English; Arabic is a plus
• Calm, patient and a clear communicator
• Comfortable with computers, MS Office and CRM software
• Able to work in shifts
Key skills: customer service, complaint handling, CRM, English, communication skills
Job type: Full-time
Location: Dubai
Benefits
• Employment visa
• Medical insurance
• Annual air ticket
We never ask candidates for any recruitment fee.